How to prevent a "negotiation" from being whirled into an "argument" or even a "fight"?
After your negotiation game, I guess you must have pretty many thoughts or even regrets for it. So, why don't you share with me and the class what you think about the above question?
posted by wonderwan at
6:29 PM
4 Comments:
Student: Annie Chen 陳姿霓 9060156
Date: 2006.06.16
There were a lot of things we did in the wrong way on the final exam negotiation. If we could do it again, I think we would be able to handle it better with the experiences we have learned from it.
Start with preparation:
We should have layered objectives. We assumed that a term paper would be the only object for us, so it unfortunately led us to a dead end.
Opening:
We should prepare a proper joke to ease the situation but cut into the subject right away. The meeting should be conducted in a cordial but tensional atmosphere.
Bargaining:
1. We should be calmer and more humorous.
2. Let our opponents talk more and feel more comfortable. We shouldn’t just try to convince them to agree with our standpoint.
3. We should show more sympathies and empathies. In other words, we should try to find out what the real fears and concerns deep inside their hearts are. Show our sincerity and understanding and let them know we are all in the same boat.
Conflict/Settlement:
There are many ways we can do to avoid whirling into an argument, which we didn’t do on our last negotiation game.
1. We can change topic when the atmosphere went sour.
2. We can also go to the third party or someone in higher management for help. For example, in this case, we can talk or write to Mr. Wan and ask his side of view, and then use it as helpful evidence to negotiate with our opponents.
3. Show more evidences or relevant examples.
4. Change the mediator to divert tensions.
5. Bring up alternatives.
Conclusion:
1. We should have a healthier mindset and forget about “win-lose.” It is not about face, it is about how to make a fair and acceptable solution for both parties. To win the issue is not that important.
2. We should have more time for both parties to think and collect more information to play along.
These are my reflections, thank you.
By
tzuni, at 3:15 AM
To Annie,
You seem to have learnt a lot from the game you had. And you stand a high chance to enjoy a waiver of the final for I see no necessity to give you any test.
By
wonderwan, at 3:33 AM
To Terrence:
Yes, you are absolutely right about the creativity stuff. It is indeed a central part in our negotiation.
By
wonderwan, at 3:37 AM
To 0159:
Everything in your life is nothing but a game, which you would learn as the age advances. So, the same can be applied to the negotiation -- gaming attitude towards the thing you're negotiating on.
Happy to find that you have learnt so much.
By
wonderwan, at 3:55 AM
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